Dear customers,
Our team at Express Loan 911, wants to assure you that we remain dedicated to answering your needs. As usual, our personal loans are available at all times.
We are always here to offer you the following services :
In order to address certain issues you could be facing, we have collected
frequently asked questions and listed them below.
If you do not find the answer to your question or concern,
our team is available during our business hours :
Client Care
Monday to Thursday : 8am to 6pm
Friday : 8am to 4pm
Saturday : 10am to 4pm
Sunday : 12pm to 4pm
Payment Services
Monday to Thursday : 8am to 6pm
Friday : 8am to 4pm
Saturday : 10am to 4pm
Sunday : 12pm to 4pm
Perception Services
Monday to Thursday : 8am to 6pm
Friday : 8am to 4pm
Saturday : 10am to 4pm
Sunday : 12pm to 4pm
When you send in a request (fill the form and do the bank verification), you will get a confirmation.
One of our agents will then check the information you sent in to determine the amont of money we can loan you.
You will recieve an answer from us to confirm your status. If your situation meets the requirements, your funds will be deposited in your account.
Usually, the funds will be deposited before midnight if your application was completed AND the contract was returned signed before 11am (Mon-Fri).
If it’s not the case, you must count 24 business hours for the transfer.
Exceptions : when applications are sent in outside of regular business hours (weekends, evenings)
Yes! Because we don’t run credit checks, it’s important for us to confirm that you are employed and that you can pay back the amount of variable credit we give you access to. This is done in a confidential manner and your employer will not be told that this is for a loan request.
You can ask for a deferral at least 72 business hours prior to your scheduled date IF you have already made 3 payments towards your variable credit facility.
A $10 fee is applicable. However, you can avoid paying extra fees if you make your payment on time, as your bank will charge you for NSF (non sufficient funds) as well.
In your client portal. Get access by going to our website and click on “Client Access“.