You’ve got questions, we’ve got answers! If you don’t find the answer you’re looking for on this page, please don’t hesitate to get in touch with our team. We’re here to help.
Exactly how long does it take to get money?
How do I know if I’m eligible for a loan?
What if my source of income is from unemployment insurance, my pension or another type of social assistance program?
What if I’m self-employed?
What if my loan was refused?
How does a Paperless Loan Work?
How do I fax my paperwork?
What happens if I can’t pay for the loan I borrowed?
What should I do with my personal information that I passed along?
How do I know my application is completed?
Great question! There are a few conditions we ask for in order to be eligible for an instant cash loan. First you have to be 18 years of age or older. Next you have to live in Ontario and have a Canadian bank account. We also require that you are employed and have had the same employer for at least 3 months and are not in the process of bankruptcy. Are you ready to efind out more about how easy it is to apply for a loan? Click HERE!
That’s fine with us in most cases. For example if you’re receiving income from a pension plan that is more than $1200 dollars per month, you’re eligible for our loan services. Unfortunately we are unable to provide loan services to Canadian citizens who are on certain types of social assistance like welfare. Please contact us to talk about your personal situation and to assess if you are eligible for a loan.
An application for a loan can be denied for a few different reasons or a combination of these reasons. For example if you do not meet the eligibility criteria listed above (employed for a minimum of 3 months, not in process of bankruptcy etc.) your loan application could be denied. Other reasons for refusal could be that you didn’t properly fill out your paperwork, that you have more than a couple loans at one time, that you have incurred more than 4 NSF charges recently or that you have registered voluntary deposits. If your loan application was refused and none of these reasons apply to you, please get in touch with our team to discuss your situation.
Instant bank verification (IBV) is a service that allows you to get access to a read-only copy of your bank statement for the last 90 days. That’s all we need to get your loan approved! No credit checks required! This service operates with bank-level security and is now the most efficient technology to get a loan! For more information please visit our Paperless Loan page.
Fax machines aren’t as common as they used to be, so if you don’t have access to one in your home or office don’t worry there are a number of places you can find one. Typically the local office supply store like Staples has a fax machine service open to the public. Similarly local post offices, pharmacies and convenient stores in your area may also offer fax services to the public.
We can help to defer your payment schedule if you notify us of your situation at least 3 business days before your payment is due. However we can only make these types of arrangements if you have already completed three loan repayments with us. That means you cannot take a loan and then immediately request to modify your payment schedule, you can only do so after three repayments have been made. It is in your best interest to repay your loan on time. If you cannot repay the loan on time it’s best to notify our team as soon as possible to avoid incurring over $100 in fees from insufficient funds charges on your account.
During your credit application, you may have given confidential information to the agent to assist you in retrieving your statements that are required for the analysis of your application. If you have submitted your bank access card number, your user code or your password to access your online account, you must change it immediately. And, in doing business with us, you acknowledge that it is your sole responsibility to ensure the confidentiality and protection of your banking information.
Client Care
Monday to Thursday : 8am to 5pm
Friday : 9am to 4pm
Saturday : 9am to 5pm
Sunday : Closed
Perception Services
Monday : 8am to 6pm
Tuesday : 8am to 6pm
Wednesday : 8am to 8pm
Thursday : 8am to 6pm
Friday : 9am to 4pm
Saturday : Closed
Sunday : Closed